Privacy Policy

Captain Spins Casino is committed to protecting the privacy and security of our users' personal data. This Privacy Policy explains how we collect, use, share and protect information provided by you when you access or interact with our website, mobile application or online casino.

Information We Collect

We may collect various types of information from you, including:

• Personal details: name, address, date of birth, and other contact information
• Login credentials: username and password (hashed for security)
• Account activity data: game preferences, deposit and withdrawal history, account balances
• Communication records: emails, chat logs, support requests

How We Use Your Information

We use the collected data to:

• Verify your identity and age when creating an account or making a deposit/withdrawal
• Personalize your gaming experience by recommending games based on your preferences
• Analyze game performance and improve our services to prevent bonus abuse and ensure fair play
• Manage customer support requests and resolve any issues you may encounter
• Communicate with you about promotions, bonuses, new features or updates

Data Sharing

We may share your data with third-party suppliers of the following:

• Game content: online games, software providers (e.g., NetEnt, Microgaming)
• Payment processing services to facilitate transactions and manage funds securely
• Customer support teams for resolving issues efficiently

Security Measures

To ensure your information is secure, we have implemented various protective measures including encryption using 256-bit SSL certificates. This prevents unauthorized access or misuse of your data.

Data Retention

We retain account activity records in accordance with regulatory requirements to comply with the Malta Gaming Authority (MGA) and UK Gambling Commission's licensing terms. We maintain these records for a period consistent with industry practices, currently up to 6 years after account closure.

Your Rights

You have several rights regarding your personal data:

• Right of access: You can request information about our use of your data.
• Right to correct or delete: If you wish to update any details or cancel an account, please contact us. We will process these requests within a reasonable timeframe (usually 30 days).

Changes and Updates

We reserve the right to modify this Privacy Policy at any time by posting updates on our website. It is your responsibility to familiarize yourself with updated terms.

If you have any questions or concerns about Captain Spins Casino's data protection practices, feel free to contact us through email or live chat within 24/7 support hours.